Solutions / Professional services
Your firm sells judgement by the hour, then spends those hours on lead chasing, scheduling and invoice reminders. 36nine runs the operational layer so the work you can charge for stays the work your people do.
Where the hours leak
Every one of these is billable time spent on unbillable work, or revenue lost because the operational layer could not keep up with the practice.
01
A qualified prospect inquires while your team is heads-down on delivery. The reply comes hours later, by which point a competitor has already booked the call. In professional services the first firm to respond usually wins the brief.
02
Partners and senior staff spend hours on intake calls with prospects who were never a fit, time that should have gone to clients already paying. Without structured qualification, the wrong leads cost the most.
03
Coordinating one consultation across several diaries takes a dozen emails. Multiply that across the pipeline and a meaningful slice of the week is gone to calendar admin nobody bills for.
04
Invoices go out late, follow-ups slip, and cash sits uncollected. Meanwhile leadership cannot see what is converting or where time leaks, so planning runs on instinct instead of numbers.
How Arkan runs it
Arkan is the platform 36nine deploys: named agents, each owning one part of the client operation, coordinated by Maestro so the whole thing runs as one system. We ship what is proven, prove it against your numbers, then ship the next part.
Captures and responds to every new inquiry instantly, with full context, so no qualified lead waits while your team is busy.
Calls leads back, qualifies them in conversation, and routes only the right-fit prospects to your senior people.
Books consultations across the whole team's calendars end to end, killing the email back-and-forth.
Runs structured client intake so every engagement starts with complete, verified information, not a half-filled form.
Invoices, collects and reconciles with fewer manual steps, so cash comes in on time without a person chasing it.
Reports what converts and where time leaks, in plain numbers, so leadership plans on evidence instead of instinct.
Compliance first
Professional services run on trust and confidentiality, and many of your clients are regulated themselves. We treat compliance as the foundation, not the finish, so the operational layer never becomes the weak link.
The outcome is the proof
We publish real results, not aspirations. The figures below are filled from live deployments; where a number is still being confirmed it is marked, not invented.
Figure to confirm
Faster response to a new lead
Figure to confirm
Senior hours returned to billable work
Figure to confirm
Reduction in time-to-invoice
Figures are drawn from real 36nine deployments and updated as each agent proves out. Nothing here is rounded up past what the data shows.
Bring one real operational goal. We will show you, with the strategy and the numbers behind it, where AI agents give your team its hours back, and where they do not.